2007 Casa Grande Resident Satisfaction Survey
Executive Summary Report
Overview and Methodology
During December of 2007, ETC Institute administered a resident satisfaction survey for the City of Casa Grande, Arizona. The purpose of the survey was to measure resident opinions, perceptions, and expectations regarding City services and issues for policy development, program improvement, and resource allocation. All of this information will be used by the City to continue its ongoing effort to identify ways to improve the overall quality of City services.
The seven-page survey was administered by phone to a randomly selected sample of Casa Grande residents. A total of 664 households completed the survey. The results for the random sample of 664 households have a 95% level of confidence with a precision of at least +/- 3.8%.
This summary report contains:
• a summary of the methodology for administering the survey and major findings
• charts showing the overall results for most questions on the survey
• importance-satisfaction analysis
• GIS maps that show the results of selected questions on the survey
• a copy of the survey instrument.
Interpretation of “Don’t Know” Responses. The percentage of persons who provide
“don’t know” responses is important because it often reflects the level of utilization of
city services. For graphing purposes, the percentage of “don’t know” responses has been
excluded to facilitate valid comparisons with data from previous years. The percentage
of “don’t know” responses for each question is provided in the Tabular Data Section of
this report. When the “don’t know” responses have been excluded, the text of this report
will indicate that the responses have been excluded with the phrase “who had an
opinion.”
